BedPaint Warranty
Thank you for purchasing your Bed Paint product(s). At Bed Paint, we’re proud to stand behind the quality and craftsmanship of our products. Our goal is to help you enjoy restful, comfortable sleep for years to come. That’s why we offer this 10-Year Limited Warranty, along with special benefits like a one-time topper materials exchange, a mattress cover discount, and sleep expert service as long as you have our mattress. Here’s everything you need to know about your warranty and how we’ve got you covered!
PLEASE NOTE THAT OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF CERTAIN GENUINE BED PAINT PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM AN AUTHORIZED BED PAINT DISTRIBUTION CHANNEL PURCHASES MADE FROM AMAZON.COM OR OTHER AUTHORIZED RETAILERS, MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT LIMITED WARRANTIES APPLY ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.
Why Bed Paint Doesn’t Offer a Free Trial
At Bed Paint, we’re passionate about creating mattresses that bring you comfort, quality, and peace of mind from the very first night. You might notice that we don’t offer a 100-day free trial like some other brands—and we’d love to share why we’ve made this choice. It’s all about delivering a better experience for you, our community, and the planet. Here’s the story behind our decision:
1. Freshness and Hygiene Come First
When you unbox your Bed Paint mattress, we want it to be a brand-new experience—clean, untouched, and made just for you. A XXX-day trial means mattresses get returned after weeks or even months of use. Even with cleaning, it’s hard to guarantee they’re as fresh as new. Some brands resell these returned mattresses, but we think you deserve better. By skipping the trial period, we ensure every mattress we send is pristine, free of any previous use, and meets the highest hygiene standards.
2. Sustainability Matters to Us
Night trials might seem convenient, but they can create a hidden environmental cost. Returned mattresses don’t always find a second home—many end up in landfills or require energy-intensive processes to refurbish or recycle. At Bed Paint, we’re committed to reducing waste and keeping our planet healthy. By not offering a free trial, we avoid the cycle of returns that contributes to unnecessary environmental strain. Instead, we focus on crafting durable, modular mattresses that last, supported by our 10-year warranty and eco-friendly benefits like free cover changes.
3. Confidence in Quality, Not Trial-and-Error
We believe you shouldn’t need 100 days to figure out if a mattress is right for you. Our mattresses are designed with care—rigorously tested for comfort, support, and durability—so you can trust them from day one. Unlike some brands that use trials to offset uncertainty, we back our craftsmanship with a 10-year warranty and personalized support. We also offer sleep consultations to help you choose the perfect mattress upfront, making trial periods unnecessary. Why guess when we can get it right together from the start?
4. A Modular Mattress: What Makes Us Special
Unlike traditional mattresses, Bed Paint’s modular design lets you customize and refresh your bed with ease:
- Sheets: The soft, breathable layer that wraps your sleep in comfort.
- Topper: The cushioned layer that fine-tunes firmness and support.
- Mattress: The sturdy core that delivers lasting durability.
This setup isn’t just clever—it’s practical, letting you replace or update individual parts without starting over. And because each component has its own role, we’ve created specific warranties to match their lifespans and usage.
10-Years Limited Mattress Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Bed Paint mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new Bed Paint foam Mattress, or Hybrid mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Bed Paint mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Bed Paint distribution channel – namely, the website at https://bedpaint.com (including purchases made while visiting a Bed Paint showroom), Amazon.com, or authorized retailers, and (c) it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the Limited Warranty.
This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
- A visible indentation or sag greater than three-quarters (¾) of an inch in the foam material/below the cover level. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes your mattress is continuously supported by a proper foundation that can support the distributed weight of both your body and the mattress. If you have questions about your foundation’s adequacy, please contact official@bedpaint.com
- Any manufacturing defect or physical flaw that causes any edge of the Product to measure greater than 1″ out of dimensional specifications.
- Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
- Any manufacturing defect in materials or workmanship, including issues with the mattress cover such as fabric tearing or stitching unraveling.
What will Bed Paint Do?
We will repair or replace the defective Product or its defective component(s) (if applicable). For a manufacturing defect in a component, such as the mattress cover, we may choose to repair or replace just that component rather than the entire mattress. We reserve complete discretion over this decision. If we replace the Product or component, we will use the model, version, color, or style available at replacement time, which may differ from your original purchase. If you prefer to replace a defective Product with a more expensive one, you may need to pay the price difference.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new Bed Paint mattress lasts for ten (10) years from the date of delivery. We don’t pro-rate the terms (meaning we don’t reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
- Normal wear and tear, including but not limited to cosmetic damage such as stains, soiling, burns, or discoloration.
- Comfort preference or a change in your comfort preference over time. The feel of your mattress is subjective and may change based on your body, sleep habits, or preferences.
- Indentations or sagging less than three-quarters (¾) of an inch. These are considered normal impressions and do not affect the performance of the mattress.
- Damage resulting from improper use, including but not limited to:
- Using an improper foundation or support structure
- Bending or folding the mattress
- Exposure to moisture or liquid
- Exposure to extreme temperatures
- Damage caused by animals, including pets.
- Allergies, sensitivities, or other reactions to materials used in the manufacture of the mattress.
- Products that have been altered, tampered with, or repaired by unauthorized personnel.
- Products sold “as-is,” reconditioned, or previously owned.
- Products used for commercial purposes, such as in hotels or rental properties.
- Damage due to acts of nature or other circumstances beyond our control.
- Transportation, inspection, or removal costs.
Please note that using a heating pad or electric blanket with your Bed Paint mattress may affect your warranty coverage as excessive heat can damage foam materials.
1-Year Limited adaptive mattress topper warranty
Who And What Does This Limited Warranty Cover?
Our Bed Paint adaptive mattress toppers are designed to enhance your sleep experience, and we stand behind their quality with a 2-Year Limited Warranty. The terms of the Limited Warranty are as follows:
Your new Bed Paint adaptive mattress topper (hereinafter the “topper” or “Product”) is covered by a 2-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Bed Paint topper, (b) purchased it directly from an authorized Bed Paint distribution channel, and (c) it is put solely to ordinary household use. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
This Limited Warranty covers material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects:
- Any physical flaw in the topper material that causes it to split or crack under conditions of normal household use and proper handling.
- Any manufacturing defect in materials or workmanship, including issues with the topper cover such as fabric tearing or stitching unraveling.
- Significant and unusual deterioration of the topper that affects its performance.
What will Bed Paint Do?
We will repair or replace the defective topper or its defective component(s) (if applicable). For a manufacturing defect in a component, we may choose to repair or replace just that component rather than the entire topper. We reserve complete discretion over this decision.
Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your Bed Paint adaptive mattress topper lasts for two (2) years from the date of delivery.
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
- Normal wear and tear, including but not limited to cosmetic damage such as stains, soiling, burns, or discoloration.
- Comfort preference or a change in your comfort preference over time.
- Damage resulting from improper use, including but not limited to exposure to moisture, liquid, or extreme temperatures.
- Products that have been altered, tampered with, or repaired by unauthorized personnel.
- Products sold “as-is,” reconditioned, or previously owned.
- Products used for commercial purposes.
- Damage due to acts of nature or other circumstances beyond our control.
One-Time Topper Material Exchange
As a special benefit, Bed Paint offers a one-time topper material exchange within the first year of purchase. If you find that your topper’s firmness doesn’t meet your sleep needs, you can exchange it for a different firmness level. Please note that this exchange is limited to one time per customer and shipping fees may apply.
1-Year Limited sheets warranty
Who And What Does This Limited Warranty Cover?
Your new Bed Paint sheets (hereinafter the “sheets” or “Product”) are covered by a 1-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Bed Paint sheets, (b) purchased them directly from an authorized Bed Paint distribution channel, and (c) they are put solely to ordinary household use. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
This Limited Warranty covers material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Limited Warranty covers the following defects:
- Manufacturing defects in the fabric, including unusual tears, holes, or fraying not caused by normal wear.
- Defects in stitching or finishing, including seams that unravel under normal use.
- Color fading that is unusual or excessive beyond normal wear.
What will Bed Paint Do?
We will replace the defective sheets with a comparable product from our current line. We reserve complete discretion over this decision.
Any replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your Bed Paint sheets lasts for one (1) year from the date of delivery.
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
- Normal wear and tear, including but not limited to pilling, softening, or gradual color changes from washing and use.
- Damage resulting from improper use, including but not limited to damage from improper washing, bleaching, ironing, or drying.
- Stains, burns, cuts, pulls, or other damage caused by accident or negligence.
- Products that have been altered, tampered with, or repaired by unauthorized personnel.
- Products sold “as-is,” reconditioned, or previously owned.
- Products used for commercial purposes.
- Damage due to acts of nature or other circumstances beyond our control.
Sheets Care Instructions
To maintain the quality and longevity of your Bed Paint sheets, please follow these care instructions:
- Machine wash in cold water on a gentle cycle.
- Use mild detergents without bleach or harsh chemicals.
- Tumble dry on low heat or line dry.
- Remove promptly from dryer to minimize wrinkles.
- Store in a cool, dry place away from direct sunlight when not in use.
Mattress Cover Special Exchange & Discount Program
Who And What Does This Program Cover?
At Bed Paint, we understand that over time, your mattress cover might need a refresh. That’s why we offer our Mattress Cover Special Exchange & Discount Program to all original purchasers of genuine Bed Paint mattresses. This program provides two key benefits:
1. Special Discount on Replacement Covers
If your mattress cover becomes damaged or worn outside of warranty coverage, you can purchase a replacement cover at a 10% discount off the retail price. This benefit is available throughout the 10-year period of your mattress ownership.
2. One-Time Free Exchange Option
Within the first 2 years of ownership, you are eligible for a one-time free exchange of your mattress cover if you simply want to change the style or color. You only pay for shipping and handling costs.
How to Use This Program
To take advantage of either the discount or exchange options, please:
- Contact our customer service team at official@bedpaint.com
- Provide your original order confirmation number and purchase date
- Specify whether you’re requesting the discount or exchange option
- For exchanges, indicate your preferred color/style from our current available options
Program Limitations
Please note the following limitations apply to this program:
- The discount program cannot be combined with other promotions or offers
- The free exchange is limited to one time per mattress purchased
- Replacement covers are subject to current availability and may not match your original cover exactly
- This program applies only to original purchasers and is not transferable
Your Rights Under State Law
Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
No Medical or Health Claims
Bed Paint makes no medical or health claims. Allergies, discomfort, or other conditions, are not covered under this Limited Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
How to Make a Claim Under the Limited Warranty
To make a warranty claim, please follow these steps:
- Contact our customer service team at official@bedpaint.com with your full name, order number, and date of purchase.
- Provide a detailed description of the issue you’re experiencing with your Bed Paint product, including when you first noticed the problem.
- Include clear photos that show the defect or damage. Please capture images from multiple angles and in good lighting.
- If requested, we may ask you to complete a warranty claim form with additional details about your product and the issues you’re experiencing.
After receiving your claim, our warranty department will review your submission and respond within 5-7 business days. If we determine that your claim is covered under the applicable Limited Warranty, we will provide instructions for repair or replacement of your product.
Please note that we may require an inspection of your product before approving a warranty claim. This might involve having you ship a component of the product to us or scheduling an in-home inspection, depending on the nature of the defect.
For questions about the warranty claim process, please contact our customer service team at official@bedpaint.com Monday through Friday, 9 AM to 5 PM EST.
Governing Law
This Limited Warranty is governed by the laws of the State of Delaware.
Dispute Resolution / Arbitration / Waiver of Class Action Right
Any disputes between you and Bed Paint arising out of or relating to these warranties, our products, or your purchase shall be resolved through binding arbitration conducted by a neutral arbitrator.
Agreement to Arbitrate
By purchasing a Bed Paint product, you agree that any dispute or claim relating to your purchase, our products, or these warranties will be resolved by binding arbitration rather than in court. Both Bed Paint and you waive any right to a jury trial.
Waiver of Class Actions
You agree to resolve any disputes with Bed Paint on an individual basis only. This means you waive any right to participate in a class action, consolidated, or representative proceeding.
Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association rules. The arbitration shall take place in Delaware or, at your option, in the county where you reside.
Warrantor
Qutopic Inc. is the Warrantor under this Limited Warranty. Please contact us at official@bedpaint.com.